Terms and Conditions

1. Introduction

Welcome to Regalia Travels ("we", "our", "us"). By accessing our website at http://www.regaliatravels.com and using our travel services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund & Cancellation Policy. Please read these terms carefully before making any booking.

These Terms and Conditions constitute a legal agreement between you (the "Customer" or "User") and Regalia Travels, a travel agency operating from Shop No.6, Devi Ekveera Building, Old Nagardas Road, near Chinai College, Andheri East, Mumbai, Maharashtra 400069, India.

2. Services Offered

Regalia Travels provides the following travel-related services:

• Domestic and International Tour Packages
• Flight Ticket Booking (Domestic & International)
• Hotel Reservations
• Car Rental Services
• Bus and Train Ticket Booking
• Cruise Bookings
• Visa and Passport Assistance
• Travel Insurance
• Customized Travel Itineraries

3. Booking and Payment Terms

3.1 Booking Process

• All bookings are subject to availability and confirmation from our end
• Booking confirmation will be sent via email or WhatsApp within 24-48 hours
• Customers must provide accurate personal information including name, contact details, and passport information (for international travel)
• Any errors in booking details must be reported immediately

3.2 Payment Terms

• A minimum advance payment of 30% is required to confirm bookings
• Full payment must be made at least 15 days before the travel date for domestic packages
• Full payment must be made at least 30 days before the travel date for international packages
• We accept payments via Credit Card, Debit Card, Net Banking, UPI, and Bank Transfer through CCAvenue payment gateway
• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Service charges and payment gateway fees may apply

3.3 Price Disclaimer

Regalia Travels reserves the right to modify prices due to unforeseen circumstances including but not limited to fuel surcharges, currency fluctuations, government taxes, or changes in airline/hotel policies. We will notify customers of any price changes before confirming the booking.

4. Cancellation and Refund Policy

Please refer to our detailed Refund and Cancellation Policy for comprehensive information regarding cancellations, refunds, and rescheduling.

5. Travel Documents and Requirements

5.1 Valid Documentation

• Customers must possess valid passports (minimum 6 months validity) for international travel
• Visas, where required, are the responsibility of the customer unless visa assistance is included in the package
• Valid photo ID (Aadhaar, PAN, Passport, Driving License) required for domestic travel
• Children must have valid birth certificates and ID proofs

5.2 Health and Vaccination

• Customers are responsible for obtaining necessary vaccinations and health certificates
• Travel insurance covering medical emergencies is strongly recommended
• Customers must disclose any pre-existing medical conditions during booking

6. Customer Responsibilities

• Arrive at departure points at least 2 hours before scheduled departure time
• Comply with local laws, customs, and regulations of destination countries
• Respect other travelers, tour guides, and service providers
• Take care of personal belongings; Regalia Travels is not responsible for lost or stolen items
• Follow safety instructions provided by tour guides and operators
• Not engage in any illegal activities during the tour
• Maintain proper conduct and avoid behavior that may disturb other guests

7. Company Responsibilities and Limitations

7.1 Services Provided

Regalia Travels acts as a booking agent and intermediary between customers and third-party service providers (airlines, hotels, transport companies, etc.). We strive to ensure quality services but do not have direct control over third-party services.

7.2 Limitation of Liability

Regalia Travels shall not be held liable for:

• Flight delays, cancellations, or schedule changes by airlines
• Loss of baggage or personal belongings
• Accidents, injuries, or health issues during travel
• Natural disasters, political unrest, or force majeure events
• Denial of boarding or entry due to improper documentation
• Quality of services provided by third-party vendors
• Changes in government regulations, visa policies, or travel restrictions
• Personal conduct issues of co-travelers

8. Force Majeure

Regalia Travels shall not be liable for any failure to perform its obligations due to circumstances beyond reasonable control including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, pandemics)
• War, terrorism, civil unrest, or riots
• Government actions, travel bans, or lockdowns
• Strikes, labor disputes, or transportation breakdowns
• Technical failures or cyber-attacks

In such events, we will make reasonable efforts to provide alternative arrangements or refunds as per our cancellation policy.

9. Intellectual Property

All content on the Regalia Travels website including text, images, logos, graphics, videos, and software is the property of Regalia Travels or its content suppliers and is protected by Indian and international copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy and Data Protection

We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data in compliance with Indian data protection laws.

11. Dispute Resolution

Any disputes arising from bookings or services provided by Regalia Travels shall be resolved through the following process:

• Step 1: Contact our customer support team via email (info@regaliatravels.com) or phone (+917208000069)
• Step 2: Allow 7-10 working days for investigation and resolution
• Step 3: If unresolved, disputes may be escalated to mediation or arbitration
• Jurisdiction: All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India

12. Amendments to Terms

Regalia Travels reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue to be valid and enforceable.

14. Contact Information

For any questions, clarifications, or concerns regarding these Terms and Conditions, please contact: