Privacy Policy

1. Introduction

Regalia Travels ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.regaliatravels.com and use our travel services.

This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India. It also aligns with RBI guidelines and payment gateway compliance requirements for CCAvenue.

2. Information We Collect

2.1 Personal Information

When you book our services or contact us, we may collect the following personal information:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, postal address
• Travel Documents: Passport number, visa details, ID card information
• Financial Information: Payment card details (processed securely through CCAvenue), billing address
• Travel Preferences: Destination choices, accommodation preferences, meal requirements, special needs
• Emergency Contact: Name and phone number of emergency contact person
• Health Information: Medical conditions, dietary restrictions (only if voluntarily provided for travel arrangements)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on website, links clicked
• Cookies and Tracking: We use cookies to enhance user experience and analyze website traffic
• Location Data: Approximate geographic location (based on IP address)

2.3 Information from Third Parties

• Airlines, hotels, and other service providers may share booking confirmation details
• Payment gateways (CCAvenue) provide transaction confirmation data
• Social media platforms (if you choose to connect or share)

3. How We Use Your Information

Regalia Travels uses your personal information for the following purposes:

3.1 Service Delivery

• Processing bookings and reservations
• Issuing tickets, vouchers, and travel documents
• Coordinating with airlines, hotels, and service providers
• Providing customer support and assistance
• Sending booking confirmations, itineraries, and travel updates

3.2 Payment Processing

• Processing payments securely through CCAvenue payment gateway
• Verifying payment authenticity and preventing fraud
• Issuing invoices and receipts
• Processing refunds and cancellations

3.3 Communication

• Responding to inquiries and support requests
• Sending promotional offers and newsletters (with your consent)
• Notifying about changes in bookings or travel advisories
• Conducting customer satisfaction surveys

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud, money laundering, and illegal activities
• Resolving disputes and enforcing our terms and conditions
• Maintaining records as required by Indian law

3.5 Website Improvement

• Analyzing website usage patterns and trends
• Improving website functionality and user experience
• Personalizing content and recommendations
• Testing new features and services

4. How We Share Your Information

4.1 Service Providers and Partners

We may share your information with trusted third-party service providers:

• Airlines and Transportation: To book flights, trains, buses, and transfer services
• Hotels and Accommodations: To make room reservations
• Tour Operators: To arrange sightseeing and activities
• Visa Processing Agencies: To assist with visa applications
• Insurance Providers: To process travel insurance
• Payment Gateway (CCAvenue): To process payments securely

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent.

5. Data Security

Regalia Travels implements industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Gateway: All payments processed through PCI-DSS compliant CCAvenue
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backup: Regular backups to prevent data loss
• Password Protection: Strong password requirements for admin access

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Provide customer support for past bookings

After the retention period, we securely delete or anonymize your personal information.

7. Your Rights

Under Indian data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: Withdraw consent for marketing communications
• Right to Data Portability: Request your data in a structured format
• Right to Object: Object to processing of your data for certain purposes
• Right to Complaint: Lodge a complaint with the appropriate authority

To exercise any of these rights, please contact us at info@regaliatravels.com or +917208000069.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and analyze website performance.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytical Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (airlines, hotels, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.

11. International Data Transfers

For international travel bookings, your information may be transferred to countries outside India (airlines, hotels, visa agencies). We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

12. Changes to Privacy Policy

Regalia Travels reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: