Refund and Cancellation Policy

1. General Cancellation Policy

Regalia Travels understands that travel plans may change due to unforeseen circumstances. This Refund and Cancellation Policy outlines the terms and conditions applicable to cancellations and refunds for all bookings made through our services.

All cancellation requests must be submitted in writing via email to info@regaliatravels.com or by calling +917208000069 during business hours (9 AM - 7 PM IST, Monday to Sunday).

2. Tour Package Cancellation Policy

2.1 Domestic Tour Packages

Cancellation charges for domestic tour packages are as follows:

Cancellation Time Period	Cancellation Charges
Before 45 days of departure	10% of total package cost
Between 44-30 days before departure	25% of total package cost
Between 29-15 days before departure	50% of total package cost
Between 14-7 days before departure	75% of total package cost
Less than 7 days before departure	100% of total package cost (No Refund)

2.2 International Tour Packages

Cancellation charges for international tour packages are as follows:

Cancellation Time Period	Cancellation Charges
Before 60 days of departure	15% of total package cost
Between 59-45 days before departure	30% of total package cost
Between 44-30 days before departure	50% of total package cost
Between 29-15 days before departure	75% of total package cost
Less than 15 days before departure	100% of total package cost (No Refund)

2.3 Peak Season / Festival Period

During peak travel seasons (Diwali, Christmas, New Year, Summer Vacations) and special events, stricter cancellation policies apply:

• Cancellations before 60 days: 25% cancellation charges
• Cancellations between 59-30 days: 50% cancellation charges
• Cancellations less than 30 days: 100% cancellation charges (No Refund)

3. Flight Booking Cancellations

Flight cancellation policies are governed by the respective airline's terms and conditions. Regalia Travels will assist with cancellation processing but charges depend on:

• Airline Cancellation Policy: Each airline has its own cancellation rules and charges
• Ticket Type: Non-refundable tickets may not be eligible for any refund
• Fare Rules: Some promotional fares have strict no-cancellation policies
• Service Fee: ₹500 per passenger service fee by Regalia Travels for processing cancellations

Note: Airline cancellation charges typically range from ₹3,000 to ₹6,000 per passenger for domestic flights and $100 to $300 for international flights, depending on the airline and fare type.

4. Hotel Booking Cancellations

Hotel cancellation policies vary by property and booking type:

• Free Cancellation: Some hotels offer free cancellation up to 24-72 hours before check-in
• Non-Refundable Bookings: Discounted rates are usually non-refundable
• Partial Refund: Hotels may retain one night's charge for late cancellations
• Service Fee: ₹300 per room per night service fee by Regalia Travels for processing cancellations

We will communicate the specific cancellation policy of your chosen hotel at the time of booking confirmation.

5. Car Rental Cancellations

Cancellation Time Period	Cancellation Charges
Before 48 hours of pickup time	No charges (Full Refund)
Between 24-48 hours before pickup	25% of rental amount
Less than 24 hours before pickup	50% of rental amount
No-show (without cancellation)	100% of rental amount (No Refund)

6. Bus and Train Booking Cancellations

Bus and train ticket cancellations follow the respective operator's/railway's cancellation policy:

• Indian Railways: As per Indian Railways refund rules (varies by ticket type and time of cancellation)
• Bus Operators: Typically 10-50% cancellation charges depending on time before departure
• Service Fee: ₹100 per ticket service fee by Regalia Travels for processing cancellations

7. Visa and Passport Service Cancellations

Visa and passport service fees are non-refundable once the application process has been initiated with the embassy or passport office. This includes:

• Government visa fees
• Embassy appointment charges
• Document processing fees
• Service charges for visa assistance

If the application has not been submitted yet, a refund may be possible after deducting a ₹1,000 processing fee.

8. Travel Insurance Cancellations

Travel insurance cancellation and refund policies are determined by the insurance provider. Generally:

• Free-Look Period: 15-day free-look period from policy issuance for full refund
• After Free-Look Period: No refunds unless policy has not started
• Cancellation requests must be made directly to the insurance company

9. Refund Process and Timeline

9.1 Refund Eligibility

Refunds will be processed only after:

• Written cancellation request is received and acknowledged
• Cancellation confirmation is obtained from service providers (airlines, hotels, etc.)
• Applicable cancellation charges are calculated
• All original documents and vouchers are returned (if issued)

9.2 Refund Mode

Refunds will be processed to the original payment method:

• Credit/Debit Card: Refund to the same card used for booking
• Net Banking/UPI: Refund to the source bank account
• Bank Transfer: Direct bank transfer (requires account details)

9.3 Refund Timeline

Service Type	Refund Processing Time
Tour Packages	15-21 working days
Flight Tickets	10-15 working days (after airline confirmation)
Hotel Bookings	7-14 working days
Car Rental	5-10 working days
Bus/Train Tickets	7-10 working days

Note: Additional 5-7 working days may be required for the refund to reflect in your bank account/card statement, depending on your bank's processing time.

10. Modification and Rescheduling

10.1 Tour Package Modifications

• Changes in travel dates are subject to availability and may incur additional charges
• Modification fee: ₹1,000 per person plus any difference in package cost
• Name changes: Not permitted once booking is confirmed
• Hotel/flight upgrades: Subject to availability and additional cost

10.2 Rescheduling Policy

Rescheduling requests must be made at least 15 days before the original departure date:

• One-time rescheduling allowed with ₹2,000 per person rescheduling fee
• New travel dates must be within 6 months of original booking
• Price difference (if any) must be paid at the time of rescheduling
• Rescheduling not permitted during peak seasons

11. Special Circumstances

11.1 Medical Emergencies

In case of medical emergencies preventing travel:

• Medical certificate from a registered practitioner required
• Reduced cancellation charges may apply (minimum 15% administrative fee)
• Travel insurance claims should be filed directly with insurance provider

11.2 Natural Disasters and Force Majeure

In case of natural disasters, pandemics, political unrest, or other force majeure events:

• Regalia Travels will make best efforts to reschedule the tour
• Refunds will be processed as per service provider policies
• If no refund is available from suppliers, only unutilized services may be refunded
• Travel insurance is highly recommended for such situations

11.3 Visa Rejection

If visa is rejected by the embassy:

• Provide visa rejection letter within 48 hours
• Flight tickets and hotels will be cancelled as per respective policies
• Package amount minus cancellation charges will be refunded
• Visa fees and service charges are non-refundable

12. No-Show Policy

No-show (failure to arrive for departure without prior cancellation):

• 100% cancellation charges apply (no refund)
• All bookings will be automatically cancelled
• No refund or credit note will be issued
• Travel insurance may cover no-show under certain conditions

13. Group Booking Cancellations

For group bookings (10+ passengers):

• Special cancellation terms apply as per group booking agreement
• Partial cancellations may be permitted (subject to minimum group size)
• Contact our group booking department for specific policies

14. Important Notes

15. Cancellation Request Process

To cancel your booking, please follow these steps:

1. Send Cancellation Request: Email info@regaliatravels.com or call +917208000069
2. Provide Booking Details: Booking ID, passenger names, travel dates
3. Reason for Cancellation: Brief explanation (optional but helpful)
4. Await Confirmation: We will send cancellation acknowledgment within 24 hours
5. Refund Calculation: We will inform you of the refund amount after deducting applicable charges
6. Refund Processing: Refund will be initiated as per timeline mentioned above

16. Dispute Resolution

In case of any disputes regarding cancellations or refunds:

• Contact our customer support team within 7 days of the issue
• We will investigate and respond within 10 working days
• If unresolved, you may escalate to our senior management
• All disputes are subject to the jurisdiction of Mumbai courts

17. Contact Information

For cancellation requests, refund status, or any queries regarding this policy: